UNITRA Partner Commercial Policy

UNITRA PARTNER COMMERCIAL POLICY Version 1.0 1. PURPOSE This Commercial Policy explains how UNITRA determines platform commission, Partner payable amounts, commercial adjustments, holds, releases and payouts for eligible Partner transactions. 2. STANDARD PLATFORM COMMISSION Unless a different active service-specific, Partner-specific or written commercial agreement applies, the standard UNITRA platform commission is: 5% of the eligible gross service value of a successfully verified paid transaction. The standard commission is a default commercial rule and is not intended to override an expressly agreed service-specific or Partner-specific commercial arrangement. 3. ELIGIBLE TRANSACTIONS Commission is intended to apply to eligible transactions completed through UNITRA where the platform is acting as the booking, ordering, commercial or transaction intermediary. A transaction is not considered successfully verified merely because an order was created or a customer was redirected to a payment provider. 4. COMMERCIAL RULE HIERARCHY UNITRA may maintain commercial rules at several levels. A more specific applicable rule may override the standard global rule, including: - service + Partner rule; - Partner-specific rule; - service-specific rule; - written commercial contract; - curated package pricing or margin rule. The standard 5% rule remains the fallback where no more specific applicable rule exists. 5. SERVICE-SPECIFIC COMMERCIAL MODELS Certain UNITRA service lines may use commercial models different from the standard percentage commission. Examples may include: - negotiated supplier rates; - fixed service fees; - Partner-specific commission; - package margin or markup; - corporate service fees; - agent or representation agreements; - flight or distribution-related fees; - promotional commercial arrangements. Any applicable override should be reflected in UNITRA's active commercial configuration or written Partner agreement. 6. PAYMENT PROCESSOR FEES UNITRA platform commission is separate from payment-provider processing charges. Payment processor charges, banking costs, taxes, statutory deductions or other transaction costs may be treated separately according to the applicable commercial arrangement and law. 7. PARTNER PAYABLE CALCULATION For a standard percentage transaction, UNITRA may calculate the Partner payable from the eligible gross service value after applicable UNITRA commission and authorised adjustments. Example only: Eligible gross service value: TZS 100,000 Standard UNITRA commission at 5%: TZS 5,000 Partner payable before other authorised adjustments: TZS 95,000 This example demonstrates the standard calculation and does not create an entitlement outside an actual verified transaction. 8. PAYABLE STATUS A Partner payable may move through statuses including not earned, held, eligible, released or settled according to the underlying service and finance workflow. Customer payment confirmation does not automatically mean immediate payout eligibility. 9. RELEASE CONDITIONS UNITRA may apply a release trigger based on the service supplied. A release trigger may depend on matters such as: - service date; - guest check-in or completion; - transport completion; - tour completion; - order fulfilment; - delivery confirmation; - cancellation window; - dispute status; - fraud or payment review; - other agreed operational milestone. 10. PAYOUTS Payout is a separate finance event from customer payment. A Partner may only be paid after the associated amount has become eligible and the required finance, operational and reconciliation controls have been satisfied. 11. REFUNDS AND REVERSALS Refunds, reversals, chargebacks, cancellations, service failures, duplicate payments or other adjustments may reduce, cancel, hold or reverse a Partner payable where applicable. 12. PRICING RESPONSIBILITY Partners must provide accurate prices and must not deliberately manipulate customer pricing, availability or transaction structure to evade applicable UNITRA commercial rules. 13. CURATED AND SIGNATURE JOURNEYS Where UNITRA creates a curated package or Signature Journey using negotiated supplier costs, the commercial model may use supplier net cost plus UNITRA margin, coordination cost, tax and other applicable commercial elements instead of the standard 5% commission. 14. WRITTEN OVERRIDES A written Partner-specific or service-specific commercial agreement approved by UNITRA may override part of this standard policy. The existence of the standard 5% rule does not prevent UNITRA and a Partner from agreeing another commercial structure. 15. CHANGES UNITRA may revise this Commercial Policy. Material changes will apply from the stated effective date and may require the Partner to accept a new version before continuing affected Partner functionality. 16. ELECTRONIC ACCEPTANCE Acceptance is recorded against the Partner, user, policy version and acceptance time. By accepting this Commercial Policy, the Partner confirms that the Partner has reviewed the applicable standard commercial model and understands that specific services or written agreements may use different approved commercial terms.